Great Pastries, Rude Manager/Owner

I have never in my life gotten into an argument with a stranger before, let alone a store worker/owner/manager/etc. I mentioned that the signs were unclear (ex: they sell buns packaged in threes in the refrigeration unit and the price tag says 1.45 each. You would assume 1.45 each unit of 3, but they mean 1.45 per bun. It's like a price tag for a bag of chips saying: 1/3 bag = $0.50). So upon mentioning this fact, she immediately chimed in and started getting angry, telling me there are many interpretations and she doesn't know my educational background. I rolled my eyes at her tone of voice and of course she snapped at me for that as well. Had I not promised my coworkers I was bringing in food from KoKos, I definitely would've returned the $20 worth of food I purchased. All I did was mention that something was unclear and a mere "Sorry for the confusion" would have sufficed. Needless to say, this is my last trip to KoKo. No matter how good Asian baked goods are, I would really rather not support her business. It's quite sad because I have been there many many times and have brought several friends. She was always smiley then. I guess she just doesn't take criticism well. What an experience..

posted: Cleveland , 3/7/2010

Selections

This is the "BEST" icecream, my only complaint, last year they served "mixed berry" flavor, I proclaimed that was my new favorite and they never served it again. What's up with that? Ken

posted: Ken Hakli , 3/7/2010

I didn't need the additude, Just a decent meal...

We were very disappointed with our experience this evening at the 100th Bomb Group. We decided to go there after an afternoon at the Auto Show. Hostess seated us at a table that was so wobbly it was making my wife seasick. Asked waitress to move us. Waitress had a hard time hiding her impatience with this request, nonetheless we were moved to another table. After drinks, I ordered the Parmesan Crusted Chicken and my wife ordered the Portabella Mushroom. We both ordered a cup of French Onion Soup which was clearly listed as a $2.95 add-on to each of our meals. The soup was good as was the bread which was served to us. Our meals arrived in a timely manor but my wife's mushroom was stone cold. She wasn't exactly sure if maybe it was supposed to be served cold so she questioned the waitress. Turns out it is supposed to be warm. Waitress again seemed like she was totally annoyed with us for merely wanting a decent dining experience. Kitchen staff brings out another mushroom which was cooked correctly. All-in-all the main courses were good. When we received our bill we thought we had been charged for 2 bowls of soup instead of 2 cups of soup because the charge printed on the check was more than the $2.95 listed on the menu. Once again (and reluctantly), we had to call the waitress over to question the charge for the two soups. Waitress tells us that the new menus had a miss-print and SHOULD have said that French Onion Soup was $3.95 instead of $2.95. In what way was this was our fault and why should we have to pay more than stated on the menu? Not wanting a scene, we just paid with the credit card but the waitress was not quite done with us yet. When she brought the paid bill back to sign she brought the menu prices up again. Not as any kind of apology, but more as a confrontation. My wife and I looked at each other with total astonishment that was not lost on the waitress. We had had enough and just wanted to get out of there. Then the waitress pulls two one dollar bills out of her tip folder and sets them down on the table further making a scene, to which I finally spoke up and told her that those bills will rot on that table before I take them. As I sit here typing this I still can't believe this happened and even more so where it happened. Behavior like this at say, Applebees or TGIFridays would not surprise me all that much but 100th Bomb Group? Maybe because we had come from the Auto Show and were not dressed to the nines we were not worthy of a good experience? I don't know. But I do know that we won't be back. Ever...

posted: Anonymous , 3/6/2010